Office of Consumer and Business Affairs
The Office of Consumer and Business Affairs website, containing 800 pages of information on business and consumer affairs, has recently been re-designed.
The site is maintained using SiteControl, and has many features including an integrated document management, archiving and publishing system and a section for other languages.
It has unique URLs for each page, you can send e-cards from the site, and the site also has many online services such as renewing licenses, ordering birth certificates, trade registration and more.
There are also some smaller databases all linked together to provide facilities such as the baby name finder, and you can also access many documents to download or order via the site. The site, as well as being clearly labelled at each page and section, also displays a 'breadcrumb trail' so that you can see where you are in relation to the index page at all times.
The main challenges with this site were the vast amount of information to be presented and navigated, the very wide audience group with conflicting viewpoints and needs, and the need for a large group of people to manage the content, add new sections and maintain constantly changing publications without duplication or confusion.
The customer can maintain their own permissions and user groups, and perform much of the site maintenance via the administration system, which is both comprehensive and easy to use.